Fraktpolicy

Shipping Policy

Last updated: 17 August 2026

This Shipping Policy applies to orders placed through vmens.com. It should be read together with our Refund Policy and Terms of Service. Nothing in this policy limits any mandatory consumer rights available under applicable European Union or national law.

1. Processing and Handling Time

Orders are typically processed within 1–5 business days from the date of purchase. Business days exclude weekends and public holidays. Processing time is separate from the estimated delivery time shown at checkout.

2. Shipping Options

Available shipping methods are displayed at checkout and may vary depending on the destination. Where available, customers may choose between standard and express delivery. The applicable rate and estimated delivery time will be shown before the order is confirmed.

3. Shipping Rates

Shipping charges are calculated at checkout based on the delivery destination, order details, and selected shipping method. The full shipping cost will be displayed before payment.

4. Shipping Destinations

We currently ship to eligible addresses within the European Union. We do not currently offer delivery to addresses outside the European Union.

5. Shipping Origin

Orders are dispatched from our logistics centre in Riga, Latvia. Delivery times may vary depending on the destination within the European Union.

6. Estimated Delivery Times

Estimated delivery times depend on the destination and selected shipping method. These estimates are provided at checkout and begin after the order has been processed and dispatched.

Delays may occasionally occur due to public holidays, weather conditions, security checks, carrier disruption, or other circumstances beyond our reasonable control. If we become aware of a significant delay, we will make reasonable efforts to keep you informed. Your mandatory rights regarding delayed or failed delivery remain unaffected.

7. Order Tracking

Once an order has been dispatched, you will normally receive a shipping confirmation email containing a tracking number or tracking link, where tracking is available for the selected service.

8. Shipping Address

Please ensure that the shipping address provided at checkout is complete and accurate. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

If a parcel cannot be delivered because the address supplied by the customer was incorrect or incomplete, reasonable additional shipping or return costs may be charged or deducted from any refundable amount, to the extent permitted by applicable law.

9. Lost, Damaged, or Missing Packages

VMEN’S remains responsible for an order until it is delivered to the customer or to a person designated by the customer, except where the customer independently arranges a carrier that was not offered by us.

If your order has not arrived within the agreed delivery period, arrives damaged, or tracking shows delivery but the parcel cannot be located, please contact us promptly. We will review the matter, work with the carrier where appropriate, and arrange a suitable solution in accordance with applicable consumer law.

We may request information or reasonable cooperation needed to investigate the delivery.

10. Uncollected or Refused Shipments

If a shipment is returned to us because it was not collected, was refused without a valid legal reason, or could not be delivered due to circumstances attributable to the customer, we may deduct the original shipping charge and reasonable direct return costs from any refundable amount, to the extent permitted by applicable law.

Not collecting a parcel may not, by itself, be treated as a clear notice of withdrawal. If you wish to cancel an order, please notify us using the procedure described in our Refund Policy.

Where there is a documented pattern of repeated uncollected shipments, we reserve the right to restrict or decline future orders, subject to applicable law.

11. Returns and Exchanges

For information about withdrawals, returns, exchanges, hygiene restrictions, and refunds, please review our Refund Policy.

12. Contact Us

If you have any questions about an order or this Shipping Policy, please use our contact form. Our customer support team will be happy to assist you.

13. Changes to This Shipping Policy

We may update this Shipping Policy when our delivery services, business practices, or legal obligations change. The latest version will always be published on this page with the date of the most recent update.

Changes will not reduce rights already attached to orders placed before the updated policy took effect, unless required by law.

Shipping Policy

Last updated: 17 August 2026

This Shipping Policy applies to orders placed through vmens.com. It should be read together with our Refund Policy and Terms of Service. Nothing in this policy limits any mandatory consumer rights available under applicable European Union or national law.

1. Processing and Handling Time

Orders are typically processed within 1–5 business days from the date of purchase. Business days exclude weekends and public holidays. Processing time is separate from the estimated delivery time shown at checkout.

2. Shipping Options

Available shipping methods are displayed at checkout and may vary depending on the destination. Where available, customers may choose between standard and express delivery. The applicable rate and estimated delivery time will be shown before the order is confirmed.

3. Shipping Rates

Shipping charges are calculated at checkout based on the delivery destination, order details, and selected shipping method. The full shipping cost will be displayed before payment.

4. Shipping Destinations

We currently ship to eligible addresses within the European Union. We do not currently offer delivery to addresses outside the European Union.

5. Shipping Origin

Orders are dispatched from our logistics centre in Riga, Latvia. Delivery times may vary depending on the destination within the European Union.

6. Estimated Delivery Times

Estimated delivery times depend on the destination and selected shipping method. These estimates are provided at checkout and begin after the order has been processed and dispatched.

Delays may occasionally occur due to public holidays, weather conditions, security checks, carrier disruption, or other circumstances beyond our reasonable control. If we become aware of a significant delay, we will make reasonable efforts to keep you informed. Your mandatory rights regarding delayed or failed delivery remain unaffected.

7. Order Tracking

Once an order has been dispatched, you will normally receive a shipping confirmation email containing a tracking number or tracking link, where tracking is available for the selected service.

8. Shipping Address

Please ensure that the shipping address provided at checkout is complete and accurate. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

If a parcel cannot be delivered because the address supplied by the customer was incorrect or incomplete, reasonable additional shipping or return costs may be charged or deducted from any refundable amount, to the extent permitted by applicable law.

9. Lost, Damaged, or Missing Packages

VMEN’S remains responsible for an order until it is delivered to the customer or to a person designated by the customer, except where the customer independently arranges a carrier that was not offered by us.

If your order has not arrived within the agreed delivery period, arrives damaged, or tracking shows delivery but the parcel cannot be located, please contact us promptly. We will review the matter, work with the carrier where appropriate, and arrange a suitable solution in accordance with applicable consumer law.

We may request information or reasonable cooperation needed to investigate the delivery.

10. Uncollected or Refused Shipments

If a shipment is returned to us because it was not collected, was refused without a valid legal reason, or could not be delivered due to circumstances attributable to the customer, we may deduct the original shipping charge and reasonable direct return costs from any refundable amount, to the extent permitted by applicable law.

Not collecting a parcel may not, by itself, be treated as a clear notice of withdrawal. If you wish to cancel an order, please notify us using the procedure described in our Refund Policy.

Where there is a documented pattern of repeated uncollected shipments, we reserve the right to restrict or decline future orders, subject to applicable law.

11. Returns and Exchanges

For information about withdrawals, returns, exchanges, hygiene restrictions, and refunds, please review our Refund Policy.

12. Contact Us

If you have any questions about an order or this Shipping Policy, please use our contact form. Our customer support team will be happy to assist you.

13. Changes to This Shipping Policy

We may update this Shipping Policy when our delivery services, business practices, or legal obligations change. The latest version will always be published on this page with the date of the most recent update.

Changes will not reduce rights already attached to orders placed before the updated policy took effect, unless required by law.