VMEN’S is a Copenhagen-based online brand focused on men’s skincare and grooming. The range includes targeted face, eye, hair, scalp, body, beard and makeup products, plus coordinated skincare routines and sets.

They are designed and presented around men’s routines and preferences, but skincare is not gender-locked. Anyone can use a product when its formula, directions and ingredient list are suitable for their individual needs.

Start with your main concern and your skin or hair type, then read the skin type, concern, key ingredients, directions and full INCI on the product page. For an easier starting point, browse our Skincare Routines & Sets or contact us for product guidance.

Yes. Our Skincare Routines & Sets bring compatible steps together for concerns such as blemishes, hydration, radiance and visible signs of ageing. Follow the order of use shown on the routine and individual product pages.

Product claims vary by formula. Many products carry a Vegan label, but you should check the badges, product description and ingredient list on the exact item rather than assuming one claim applies to the full range.

No. Some formulas are fragrance-free or unscented, while others have a stated aroma. Check the Aroma information and INCI list on each product page if fragrance is important to you.

These claims apply only when they are explicitly displayed on the individual product page or packaging. We avoid making one blanket claim for every formula because ingredients and certifications differ across the range.

Each product page includes usage guidance and the full ingredient list where available. The label and packaging supplied with your order are the most current source if a formula, warning or pack design has been updated.

A useful general order is: cleanser → toner or mist → serum or targeted treatment → eye care → moisturiser → sunscreen in the morning. Always follow the instructions on the individual product, as some treatments are designed for specific times or frequencies.

Apply most face serums after cleansing and toning and before moisturiser. Use the amount and frequency stated on the product page, and allow each layer to settle before applying the next.

Often yes, but more is not always better. Introduce one active product at a time, follow its directions and avoid combining strong exfoliating treatments in the same routine unless the product guidance specifically supports it. If irritation develops, reduce frequency or stop use.

Look for products specifically marked for sensitive skin and review the complete INCI before purchase. “Suitable for sensitive skin” does not guarantee that every individual will tolerate a formula.

Yes, especially if you have sensitive skin or known allergies. Test a small amount as directed before wider use. A patch test can help identify sensitivity, but it cannot guarantee that a reaction will not occur.

Stop using the product and rinse the area if appropriate. Seek qualified medical advice for a serious, persistent or unexpected reaction. For a product-safety report, contact office@vmens.com with the product name, batch number and order details.

Results vary with the product, consistency of use and individual skin or hair. Cosmetics support appearance and care; they do not promise an identical result for everyone or replace medical treatment.

Check the best-before date or period-after-opening symbol on the packaging because shelf life varies by formula. Store products as directed, usually in a cool, dry place away from direct sunlight and excessive heat, and close them securely after use.

Add your chosen products to the cart, review quantities and shipping details, then complete checkout. Your order is not confirmed until checkout is completed and the order is accepted.

No. Products remain subject to availability until the order is completed. If an item becomes unavailable after purchase, we will contact you and refund the amount paid for that item.

Contact us as quickly as possible at info@vmens.com and include your order number. We cannot guarantee a change or cancellation once preparation or fulfilment has started.

The payment methods, currency and complete order total available to you are shown at checkout and may vary by country or device. Applicable product prices, taxes and delivery charges are displayed before you confirm payment.

We currently deliver to eligible addresses within the European Union. Orders are dispatched from our logistics centre in Riga, Latvia.

Orders are typically processed within 1–5 business days. Weekends and public holidays are excluded. Processing time is separate from the delivery estimate shown at checkout.

Shipping cost and estimated transit time depend on the destination, order and available delivery method. The exact options and price are shown at checkout before payment.

Available methods vary by destination and product. Where available, standard and express options appear at checkout. A displayed date is an estimate unless a binding delivery date has been expressly agreed.

Some transport-restricted products, including certain alcohol-based items, can travel only by standard ground service. If your basket contains such a product, Priority, Express or air delivery may be unavailable for the order. Any specific restriction is stated on the product page.

When tracking is available, we send a shipping confirmation with a tracking number or link after dispatch. Carrier updates can take a little time to appear after the label is created.

Contact info@vmens.com promptly with your order number and the tracking details. For visible damage or an incorrect item, include clear photos of the product, packaging and shipping label where possible so we can investigate.

EU consumers generally have a 14-day right of withdrawal starting when the order—or the final item in a split delivery—is received. You must send a clear withdrawal request before the deadline; after notifying us, you normally have a further 14 days to return eligible goods.

A sealed cosmetic or personal-care product may be excluded from change-of-mind returns once its genuine hygiene seal has been broken and it cannot safely be resold. Opening the delivery box alone does not necessarily break the product’s hygiene seal. Your rights remain intact if an item is defective, damaged, unsafe, incorrect or not as described.

Use the withdrawal option available with the relevant order in your customer account, or email a clear request to order@vmens.com. Include your name and order number. We will provide the authorised return instructions and address after reviewing the request.

Only use the return address supplied in our authorised instructions. Do not send returns to the registered business address, manufacturer, supplier or another unconfirmed address.

For an ordinary change-of-mind withdrawal, the customer pays the direct return cost. If the product is damaged, defective, incorrect or otherwise non-conforming, reasonable return costs are handled by VMEN’S in accordance with the approved claim instructions and applicable law.

For a valid withdrawal, the refund is issued without undue delay and no later than 14 days after we receive the withdrawal statement. Where permitted, we may wait until the returned goods arrive or you provide evidence that they were sent. Refunds normally go to the original payment method.

We do not currently offer direct exchanges. You can return an eligible product under the return policy and place a new order for the preferred item. A replacement may be offered when resolving an incorrect or defective product.

Email order@vmens.com as soon as reasonably possible. Include your order number, a description of the issue and clear photos or video of the item, inner and outer packaging, and shipping label where relevant.

Read the full Shipping Policy, Refund Policy, Privacy Policy and Terms of Service. If a short FAQ answer differs from a policy or mandatory law, the current policy and applicable law take priority.

Use our contact page or email info@vmens.com for product guidance, orders, delivery, tracking and general support. Include your order number when your message concerns a purchase.

We aim to respond within 2–5 business days, excluding Danish public holidays. Complex delivery, privacy, legal or product-safety matters may take longer while we investigate.

Use order@vmens.com for withdrawals, returns and cancellations; info@vmens.com for customer care; and office@vmens.com for privacy, legal, wholesale, press and partnership enquiries.

We process personal information to operate the store, fulfil orders, provide support, prevent fraud and meet legal obligations. Please read our current Privacy Policy for the full details and your rights.