Servicevilkår

Last updated: 17 August 2026

1. ABOUT THESE TERMS

This website, www.vmens.com, is operated by Vmen’s Cosmetics, trading under the brand name VMEN’S.

Throughout these Terms, “VMEN’S”, “we”, “us” and “our” refer to Vmen’s Cosmetics. “You” and “customer” refer to any visitor, account holder or person purchasing products through our website.

These Terms of Service and Sale (“Terms”) govern:

your access to and use of our website;
the creation and use of a customer account;
orders placed through our online store; and
the purchase, delivery and use of our products.

By accessing our website or placing an order, you agree to these Terms together with our Privacy Policy, Refund Policy, Shipping Policy and other policies referenced on the website.

Nothing in these Terms limits or excludes any mandatory consumer rights available to you under applicable Danish or European Union law.

Our online store is hosted by Shopify, which provides the e-commerce platform through which we offer our products.

2. BUSINESS INFORMATION

Vmen’s Cosmetics
CVR: 44965569
VAT number: DK44965569
Registered business address:
c/o Legal Desk ApS
Njalsgade 21F, 2
2300 Copenhagen S
Denmark

Email: office@vmens.com
Website: www.vmens.com

The registered business address above is not our product return address. Customers wishing to make an authorised return will receive the applicable return instructions and return address directly from us.

3. ELIGIBILITY AND LEGAL CAPACITY

To place an order, you must be at least 18 years old or otherwise have the legal capacity to enter into a binding contract under the law applicable to you.

If you allow another person to use your device or account, you are responsible for ensuring that they understand and comply with these Terms.

You may not use our website or products for any unlawful or unauthorised purpose.

4. PERSONAL-USE SALES

Unless otherwise agreed in writing, our products are offered to consumers for personal or household use.

Products may not be purchased for unauthorised commercial resale, redistribution, copying, counterfeiting or any activity that infringes our intellectual property rights.

Where permitted by law, we may limit quantities or decline orders that we reasonably believe involve:

unauthorised resale or commercial redistribution;
fraud or payment abuse;
circumvention of purchase limits;
repeated unjustified refusal to accept shipments;
misuse of promotions or customer accounts; or
other unlawful or abusive conduct.

Any decision to decline or cancel an order will be made on reasonable and objective grounds and will not affect your mandatory consumer rights.

For wholesale, retail or professional partnership enquiries, please contact us before placing an order.

5. PRODUCT INFORMATION

We take reasonable care to ensure that product descriptions, images, ingredient information, prices and availability displayed on our website are accurate.

Because cosmetics may occasionally be reformulated, the packaging and ingredient list delivered with a product are the most current source of product information. You should always review the label, ingredient list, directions and warnings before use.

Product images are provided for illustration. Colours and finishes may appear differently depending on lighting, photography, screen settings and device display. Minor changes to packaging, labelling or presentation that do not materially affect the product may occur.

We may correct typographical errors or clear inaccuracies on the website. Corrections will not remove rights already acquired by a customer under a confirmed contract or mandatory law.

6. PRODUCT AVAILABILITY

All products are subject to availability.

Adding a product to your cart does not reserve it. If a product becomes unavailable after you place an order, we will notify you and refund the amount paid for the unavailable item.

We reserve the right to discontinue products, introduce purchase limits or change our product selection without prior notice.

7. PRICES, VAT AND CURRENCY

Product prices are displayed in the currency selected or shown on the website.

For consumer orders within the European Union, applicable VAT will be included or calculated in accordance with the information displayed during checkout.

The total price, including applicable taxes, shipping charges and any other mandatory costs, will be shown before you submit your order.

We may change product prices at any time. Price changes do not affect orders that have already been accepted by us.

If an obvious pricing error occurs, we may contact you before accepting the order and offer you the choice of proceeding at the correct price or cancelling the order for a full refund.

8. PLACING AN ORDER

By selecting the order confirmation button at checkout, you submit an offer to purchase the products in your cart.

After receiving your order, we may send an automated acknowledgement email. This acknowledgement confirms receipt of your order but does not necessarily mean that the order has been accepted.

Unless otherwise required by applicable law, a binding sales contract is formed when we send you a shipping confirmation or another express confirmation that your order has been accepted.

Before submitting your order, you are responsible for checking:

the selected products and quantities;
your contact details;
your billing and delivery addresses;
the selected delivery method; and
the total amount payable.

Please contact us promptly if you notice an error after placing an order. We cannot guarantee that changes will be possible once fulfilment has begun.

9. ORDER REFUSAL OR CANCELLATION

We may decline or cancel an order before dispatch where there is a reasonable basis to do so, including:

a product being unavailable;
payment not being authorised;
incorrect or incomplete customer information;
an obvious pricing or product-information error;
suspected fraud, identity misuse or payment abuse;
an order exceeding an applicable quantity limit;
legal or regulatory restrictions;
unauthorised resale or redistribution;
misuse of a promotion; or
repeated abusive ordering or non-collection behaviour.

If we cancel an order after payment has been received, we will refund the applicable amount without undue delay using the original payment method, unless another method is expressly agreed.

We will not cancel an accepted consumer order merely because fulfilling it has become less profitable.

10. PAYMENT

Available payment methods are displayed during checkout and may vary depending on your country or device.

You confirm that:

the payment information supplied by you is accurate;
you are authorised to use the selected payment method; and
sufficient funds or credit are available to complete the transaction.

Payments may be processed by independent payment service providers. Their processing of payment information may also be governed by their own terms and privacy notices.

We do not receive or store complete payment-card details where the payment is processed directly by an authorised payment provider.

Orders may be subject to reasonable fraud-prevention and payment-verification checks.

11. PROMOTIONS AND DISCOUNT CODES

Promotions and discount codes are subject to the conditions communicated with the relevant offer.

Unless expressly stated otherwise:

only one discount code may be used per order;
discounts cannot be exchanged for cash;
discounts cannot be applied retrospectively;
promotions may have an expiry date or product exclusions; and
promotions are available while stocks last.

We may refuse or cancel a discount obtained through fraud, technical manipulation, unauthorised publication of a private code or another clear misuse of the promotion.

Any cancellation affecting an already confirmed consumer order will be handled in accordance with applicable law.

12. SHIPPING AND DELIVERY

We currently ship to eligible addresses within the European Union. Orders are dispatched from our logistics centre in Riga, Latvia.

Available delivery methods, estimated delivery times and shipping charges are displayed during checkout.

Delivery dates are estimates unless we have expressly agreed to a specific binding delivery date. Delays may occur because of carrier operations, public holidays, severe weather, exceptional order volumes or other circumstances outside our reasonable control.

We remain responsible for the goods until they are delivered to you or to a person identified by you to receive them, except where you independently arrange transport with a carrier not offered by us.

You are responsible for providing a complete and accurate delivery address. Please contact us immediately if an address needs to be corrected.

Further information is available in our Shipping Policy.

13. UNCOLLECTED OR REFUSED SHIPMENTS

You are responsible for monitoring the tracking information and collecting an order where collection is required.

If an order is returned to us because it was not collected, was unjustifiably refused, or because the customer provided an incorrect or incomplete address, we may deduct the direct and reasonable costs caused by the failed delivery from any refund, where permitted by law.

This does not apply where the failed delivery was caused by us or the carrier, or where you validly exercised a statutory right of withdrawal.

Repeated unjustified non-collection, refusal of deliveries or abusive ordering may result in reasonable purchase restrictions or account suspension.

14. RIGHT OF WITHDRAWAL AND RETURNS

Consumers purchasing online within the European Union generally have a statutory right to withdraw from the purchase within 14 days, subject to applicable legal conditions and exceptions.

Detailed instructions for exercising the right of withdrawal, applicable deadlines and return procedures are provided in our Refund Policy.

For sealed goods that are not suitable for return for health-protection or hygiene reasons, the statutory right of withdrawal may cease after the seal has been removed, but only where the legal requirements for this exception are met.

This exception may apply to certain cosmetics and personal-care products where opening or unsealing the product means it can no longer be safely resold for genuine health or hygiene reasons.

A hygiene exception does not remove your rights where a product is:

defective;
damaged;
unsafe;
materially different from its description; or
not the product you ordered.

Returns must be sent only to the return address and according to the instructions provided by us. The registered business address shown in these Terms is not the return address.

15. REFUNDS

Approved refunds will be issued in accordance with our Refund Policy and applicable consumer law.

Unless otherwise agreed, refunds will normally be made using the payment method used for the original transaction.

We may withhold reimbursement until we have received the returned goods or you have supplied evidence of having sent them back, whichever occurs first, where permitted by law.

Where you validly exercise your right of withdrawal, we may reduce the refund to reflect any loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

No deduction will be made merely because you lawfully inspected a product to the extent permitted by applicable law.

16. LEGAL GUARANTEE AND NON-CONFORMING PRODUCTS

Products sold to consumers are covered by the mandatory legal guarantee of conformity applicable in the European Union and Denmark.

If a product is defective, damaged on arrival, unsafe, incorrect or otherwise not in conformity with the sales contract, please contact us promptly at office@vmens.com and include:

your order number;
a description of the issue;
clear photographs where relevant; and
the product name and batch number, if available.

Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a price reduction or a refund.

Nothing in these Terms replaces, limits or shortens the mandatory legal guarantee or other statutory remedies available to consumers.

17. COSMETIC PRODUCT USE AND SAFETY

Our cosmetic products must be used only for their intended purpose and in accordance with the instructions, ingredient list and warnings supplied with the product.

Unless the label expressly states otherwise:

products are intended for external use only;
avoid direct contact with the eyes and mucous membranes;
do not apply to severely irritated, infected or broken skin;
keep products out of the reach of children; and
discontinue use if persistent irritation or another adverse reaction occurs.

If accidental eye contact occurs, rinse thoroughly with clean water. Seek appropriate medical advice if irritation persists or if you experience a serious or unexpected reaction.

Product information on our website is provided for cosmetic and general informational purposes. It is not medical advice and our products are not intended to diagnose, treat, cure or prevent disease.

If you have a diagnosed skin condition, known allergy, are receiving medical treatment, are pregnant or breastfeeding, or are uncertain whether a product is suitable for you, consult an appropriately qualified healthcare professional before use.

18. ALLERGIES AND PATCH TESTING

Cosmetic ingredients may affect individuals differently. Before first use, review the complete ingredient list on the product packaging, particularly if you have known allergies or sensitivities.

Where appropriate for the product, we recommend conducting a patch test in accordance with the product instructions before wider application. A patch test may help identify sensitivity but cannot guarantee that a reaction will not occur.

Do not use a product if you know that you are allergic or sensitive to any listed ingredient.

Failure to follow clear product warnings or instructions may be relevant when assessing responsibility for harm caused by improper use. However, nothing in this section excludes or restricts our liability for:

a defective or unsafe product;
failure to comply with applicable product-safety obligations;
our negligence;
death or personal injury where liability cannot lawfully be excluded; or
any other responsibility that cannot be excluded under mandatory law.

If you experience a serious undesirable effect, stop using the product and contact us with the product name, batch number, order details and relevant information about the reaction. Seek medical attention where appropriate.

19. CUSTOMER ACCOUNTS

Certain website features may allow or require you to create a customer account.

You are responsible for:

providing accurate and current account information;
protecting your password and account access;
notifying us promptly of suspected unauthorised access; and
activity performed through your account where caused by your failure to protect your login information.

You may not create accounts using a false identity, impersonate another person or use an account for fraudulent or abusive activity.

We may suspend an account where reasonably necessary to investigate fraud, security threats, repeated payment abuse or serious breaches of these Terms. Where appropriate, we will notify you and provide an opportunity to contact us.

Account suspension does not remove rights relating to confirmed orders or mandatory consumer protections.

20. REVIEWS, FEEDBACK AND USER CONTENT

If you submit a review, photograph, comment, suggestion or other content, you confirm that:

the content is based on your genuine experience where presented as a review;
you own the content or have permission to submit it;
it does not infringe another person’s rights;
it is not knowingly false, defamatory, threatening or unlawful; and
it does not contain malware, spam or undisclosed advertising.

You retain ownership of your original content. By submitting it to us, you grant VMEN’S a non-exclusive, worldwide and royalty-free licence to host, reproduce and display it for operating and promoting our website, products and brand, subject to applicable privacy, marketing and consumer-protection laws.

We may moderate or remove content that violates these Terms, applicable law or the rights of others. We will not manipulate genuine consumer reviews to create a misleading impression of our products.

21. INTELLECTUAL PROPERTY

The VMEN’S name, trademarks, logos, product presentation, original photography, graphics, website design and original written content are owned by or licensed to Vmen’s Cosmetics and are protected by applicable intellectual-property laws.

Except where allowed by mandatory law, you may not reproduce, distribute, commercially exploit, modify or create derivative works from protected content without prior written permission.

Automated extraction, scraping, systematic copying or use of our protected content to train or develop artificial-intelligence or machine-learning systems is prohibited to the extent permitted by law and as further described in our Legal Notice.

Permission to use our website does not transfer ownership of any intellectual-property rights.

22. PROHIBITED USES

You must not use the website:

for unlawful, fraudulent or deceptive purposes;
to infringe intellectual-property, privacy or other legal rights;
to upload or distribute viruses, malware or destructive code;
to gain unauthorised access to accounts, systems or data;
to interfere with the website’s operation or security;
to harvest personal data without a lawful basis;
to submit false or misleading information;
to impersonate another person or organisation;
to conduct abusive scraping or automated extraction;
to manipulate prices, promotions, reviews or checkout systems; or
to harass, threaten, defame or unlawfully discriminate against others.

We may restrict access where reasonably necessary to protect customers, our business, our technology or the rights of third parties.

23. THIRD-PARTY SERVICES AND LINKS

Our website may include services, applications, payment systems or links supplied by independent third parties.

We are not responsible for the content or operation of an independent third-party website that we do not control. Before using an external service, you should review its applicable terms and privacy information.

Nothing in this section excludes responsibility that the law places on us for services forming part of our contract with you.

24. WEBSITE AVAILABILITY

We aim to keep the website accurate, secure and available, but temporary interruptions may occur because of maintenance, technical incidents, updates or circumstances outside our reasonable control.

We do not guarantee that every website feature will always be uninterrupted or free from minor technical errors.

This does not affect our obligations concerning confirmed orders, payment security, personal data, product safety or mandatory consumer rights.

25. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
defective products where liability arises under mandatory product-liability law;
deliberate misconduct or gross negligence where applicable;
breach of mandatory consumer rights; or
any other liability that cannot legally be excluded.

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to exercise legally required care.

We are not responsible for a loss caused solely by:

your unlawful or improper use of the website or product;
your failure to follow clear product instructions or warnings;
inaccurate information supplied by you;
an independent third party outside our control, except where we remain legally responsible; or
an event outside our reasonable control, subject to our legal obligations.

Our products are supplied to consumers for personal use. To the extent permitted by law, we are not responsible for business losses, loss of commercial opportunity or loss of profit arising from a consumer purchase.

26. EVENTS OUTSIDE OUR REASONABLE CONTROL

We are not responsible for delay or failure caused by circumstances outside our reasonable control, such as major transport disruption, natural disasters, war, civil disturbance, governmental measures, widespread telecommunications failures or industrial action affecting third parties.

We will take reasonable steps to reduce the impact and resume performance.

If a significant delay continues, you may have the right to cancel the affected order and receive a refund in accordance with applicable law.

27. TERMINATION OR RESTRICTION OF WEBSITE USE

You may stop using the website at any time.

We may suspend or terminate access where you materially breach these Terms, use the website unlawfully, threaten its security or engage in fraudulent or abusive conduct.

Termination of website or account access does not affect:

rights and obligations accrued before termination;
confirmed orders, except where lawfully cancelled;
payment obligations already incurred; or
mandatory consumer rights.

Provisions intended by their nature to continue after termination, including intellectual-property and liability provisions, will remain effective.

28. CHANGES TO THESE TERMS

We may update these Terms to reflect changes in law, our services, technology, payment methods or business operations.

The current version and its update date will be displayed on this page.

Changes apply prospectively. An order remains governed by the version of the Terms applicable when the sales contract was formed, unless a change is required by law or is expressly agreed with you.

29. SEVERABILITY AND NO WAIVER

If a provision of these Terms is found to be unlawful, invalid or unenforceable, it will be applied to the maximum extent legally permitted or removed where necessary. The remaining provisions will continue to apply.

If we do not immediately enforce a right, this does not mean that we have waived it.

30. TRANSFER OF RIGHTS

You may not transfer your obligations under these Terms to another person without our consent, except where applicable law permits otherwise.

We may transfer our rights or obligations to another business as part of a lawful reorganisation, sale or transfer of operations, provided that the transfer does not reduce your mandatory consumer rights.

31. ENTIRE AGREEMENT

These Terms, together with the policies and information expressly incorporated into them, constitute the agreement governing your use of the website and purchases from us.

Nothing in this section excludes statements or information that form part of the contract under mandatory consumer law.

32. GOVERNING LAW AND JURISDICTION

These Terms and contracts formed through our website are governed by the laws of Denmark.

If you are a consumer residing in another European Union country, this choice of law does not deprive you of mandatory consumer protections available under the law of your country of residence.

Any dispute may be brought before a court having jurisdiction under applicable Danish and European Union rules. Nothing in these Terms restricts a consumer’s right to bring proceedings before a competent court where that right is provided by mandatory law.

33. COMPLAINTS AND ALTERNATIVE DISPUTE RESOLUTION

If you have a complaint, please contact us first at office@vmens.com. Include your order number and sufficient information for us to investigate the matter.

We aim to acknowledge and handle complaints within a reasonable period.

Where applicable, eligible consumer complaints may be submitted to:

Mæglingsteamet for Forbrugerklager / Forbrugerklagenævnet
Nævnenes Hus
Toldboden 2
8800 Viborg
Denmark

Website: naevneneshus.dk

Applicable eligibility requirements, value thresholds and procedural rules are determined by the relevant complaints body.

The former European Commission Online Dispute Resolution platform has been discontinued and is therefore not listed in these Terms.

34. CONTACT INFORMATION

Questions about these Terms, an order or our products may be sent to:

Vmen’s Cosmetics
Email: office@vmens.com
Website: www.vmens.com

CVR: 44965569
VAT number: DK44965569

Registered business address:
c/o Legal Desk ApS
Njalsgade 21F, 2
2300 Copenhagen S
Denmark

Please do not send returns to the registered business address. An authorised return address and instructions will be provided directly after a return request has been reviewed.